Quality management programs are built in corporations that buy localization services and quality needs to be approached not just as a linguistic but as a business function, which translates into different quality management models, review types, review approaches, metrics collection and management, automation, and budget management.
Examining the interdependence of quality management with other corporate and localization functions;
Designing a successful quality management strategy;
Evangelizing quality management to other corporate teams;
Collaborating with corporate teams on quality improvement programs for stakeholder collaboration;
How to build a successful partnership between buyers and suppliers;
How to manage their suppliers strategically, including choosing the right supplier, collaborating with suppliers, managing supplier performance using metrics;
Conducting effective QBRs (Quarterly Business Reviews);
Managing performance issues;
Learning about the legal and financial sides of supplier management and how to collaborate with corporate procurement departments on all supplier-related issues.